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Customer Escalation Process

Escalation Process

First Point of Contact Yondaney Serrano
Title: Public Sector Contract and Business Development Coordinator
Office: 954-546-7307
Email: Yondaney.Serrano@global.ntt
Second Level Escalation Tami Booth
Title: Area Sales Director
Office: —
Cell: 918‑706‑1381
Email: tamara.booth@global.ntt
Third Level Escalation Jonathon Sellers
Title: Area Vice President
Office: 972‑474‑1705
Cell: 972‑474‑1705
Email: jonathon.sellers@global.ntt
  • calnet
    nextgen
  • Home
  • Product Catalogs
  • Service Level Agreements
  • Customer/End-User Training
  • Help
    • CDT
    • CALNET FAQ
    • Trouble Tickets
    • Escalation Procedure
  • Contracts & Amendments
  • Billing & Invoicing
    • Billing and Invoicing Application
    • Contact Billing
  • Taxes, Fees, & Surcharges
    • Tax Reports
  • Contact Us
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