Trouble Ticket Reporting Tool

Click here to access the Trouble Ticket Reporting Tool

If you need a new account, please send request to nttsupport@nuwave.com for access to the Trouble Ticket Reporting Tool.


-Please take note of the following Trouble Ticket Reference Table-

DNCS Field Name Requirement NTT Field Name (Dashboard view)
Ticket #Case Number
Customer NameCustomer
Customer ContactContact
Customer Contact InfoEmail (Contact)
Service IDProduct
Service TypeService Type
StatusStatus Reason
Ticket Open DateCreated On
Ticket Open TimeCreated On
Ticket Closed DateResolution Date
Ticket Closed TimeResolution Date
Service Address 1Street
Service Address 2Street
Service CityCity
Service StateState
Service Zip CodeZip
Reported TroubleCase Title
Outage DurationOutage Duration
Outage CauseOutage Cause
Restore DateOutage End Time
Restore TimeOutage End Time